If your account has been closed unexpectedly, please check whether you’ve received an email from us concerning your account details. In most situations, we’ll have contacted you to explain why your account is closed.
As a licensed operator of real-money games we need to make sure the details on your account are correct, in accordance with know your customer (KYC) regulations. If these initial checks have failed, your account may be suspended.
If you’ve had an account closed due to responsible gambling or self-exclusion, any new accounts created may automatically be suspended.