How do I reopen my account?

Account reactivation

With a standard account closure, your account cannot be reopened by you. For further assistance, please contact customer support.

Self-exclusion reactivation

If your account has been closed under our self-exclusion option, or for any other reason relating to responsible gambling, you’ll need to contact customer support.

Accounts closed in this manner cannot be reopened until the self-exclusion period, or any other time limit agreed at the initial point of closure, has expired.

Upon expiry of any self-exclusion period, you may request to reopen a suspended account by contacting customer support with the relevant details. We’ll review requests of this nature and all decisions will be communicated via the email address registered to your account.

Any request to reopen an account previously closed due to self-exclusion will be subject to our approval and a 24-hour review period. You may withdraw your request to reopen your account at any point during this period. If we approve your request, access to your account will be restored.

If you need assistance, please click here to see our contact details.