If you'd like us to close your account, please email full details of your request to firstname.lastname@example.org. You can also use our live chat service by clicking here or give us a call on 0808 164 3700.
Want to take a break from betting?
You can use our cool-off tool to prevent access to your account. The period you set can vary from one day up to six weeks and can be put in place by clicking here.
Please note that we can't remove a cool-off for you before it expires. But once it does, you can access your account as normal.
To access our responsible gambling page, navigate via > Bet responsibly or click here. The page is home to our deposit limit tools and self-exclusion options, which can help ensure you’re always in control when betting.
Alternatively, you can close your account through the app by heading to > Bet responsibly > Account closure.
We'd really appreciate it if you let us know why you’re leaving and if there’s anything you think we could do better. We're always happy to help, so tell us if something’s not quite right and we’ll try to fix it.
Email responses can take up to 24 hours, so please get in touch via phone or live chat if you require an immediate closure. If you want an instant block from betting, you can set a cool-off period on your account while you await the closure.
Although, if you wish to take an extended break from betting with us, you can request to exclude access to your account under our self-exclusion policy. You can self-exclude and close your account from a minimum of six months up to five years.
During this time, it will not be possible to reopen or access your account until the requested exclusion timescale has passed. If a self-exclusion is something you'd like to consider, the just go to > Bet responsibly > Suspend account > Self-exclusion, or just click here for more details.
If you opt to self-exclude, we strongly recommend you consider self-excluding from any other accounts you may have with other operators.