Responsible gambling is very important to us as we always want our customers to be comfortable with the amount of time and money they spend betting. Setting deposit limits can help with this.
How do I set a deposit limit?
You can set a daily, weekly and monthly deposit limit by clicking on the icon, and then > Bet responsibly > Spending controls > Deposit limits.
A deposit limit is the maximum amount that you would be able to deposit during the selected time period, so you can still decide to deposit less if you want to. As there's no 'subscription', you're never locked in to spending a particular amount of money.
What does a deposit limit do?
It restricts how much money you can put into your account in a selected period. This means you are always in control of your money. For example, if you select £100 a week, once you have deposited £100 you will not be able to deposit again until the following week.
How long does a deposit limit last?
A deposit limit will run continuously unless you choose to change or remove it.
A daily deposit limit will reset each day at midnight.
A weekly deposit limit will run from a calendar week (Monday-Sunday).
A monthly deposit limit will run from a calendar month (1st - last day of the month).
For example, if you set your weekly deposit limit on a Wednesday, it will reset each Sunday night at midnight.
Can I combine deposit limits?
There are options to select multiple limits, for example, you could set a £10 a daily limit, but could also have a £100 monthly limit in place too. But, please be aware that in this instance, the monthly time limit would overrule the daily limit, if you'd spent £100 within the month (£10 over 10 days) then your monthly limit (£100 a month) would then prevent you from depositing further until the calendar month has passed.
How do I change my deposit limit?
Access the responsible gambling section of your account by clicking the icon, and then > Bet responsibly > Spending controls > Deposit limits to choose a new amount or time period. Once set, the confirmation page will let you know when any changes will take effect.
What happens if I change the frequency of my deposit limit?
If you decide to deposit the same amount of money less frequently, this change takes effect immediately.
For any request to increase the frequency, you will have a 24-hour cool-off period and would then need to confirm the limit on the ‘Deposit limits’ page before depositing again.
How do I increase the amount of my deposit limit?
You can request to increase your limit to a higher amount at any time. However, the increase will only be implemented 24 hours after the request is made and you will need to confirm the new limit on the ‘Deposit limits’ page before depositing again.
For example, if you increased your limit from £10 a week to £20 a week, you'd need to confirm the change 24 hours after the initial request to change. Once confirmed, your new limit would begin on the upcoming Sunday night at midnight.
Navigate via >Bet responsibly > Spending controls > Deposit limits and scroll to the bottom of the page to accept or decline the new limit.
How do I decrease a deposit limit to a smaller amount?
If you decide you would like to deposit less money at the same frequency, or you want to deposit less frequently, this change will take effect immediately.
If you need assistance, please click here to see our contact details.