There may be times when you experience issues with our live streaming services. To resolve the most common problems, please follow the steps below:
- Firstly, please ensure that you are using our App. If you are still encountering issues, we recommend clearing the cache from your app.
- Attempt to access live streaming using a different connection (WiFi or mobile data). If this resolves the issue, try resetting your internet connection.
- Try using another device. If live streaming works, it would suggest the issue lies with the initial device you were using. Try a hard reset and see if the problem remains.
View our list of supported devices here.
If you need assistance, please email full details of your query to email@example.com. You can also use our live chat service by clicking here or give us a call on 0808 164 3700.