My name has changed, how do I update this? My name has changed, how do I update this? For security purposes, name changes can’t be updated by an account holder. If you’ve recently married, changed your name by deed poll or via other legal procedures, we’ll need to verify and update your details by seeing proof of the change. For details on how to send documents to us, click here. If you need assistance, please click here to see our contact details. Related articles Contact us What documents can I use to verify my bank details? My date of birth is incorrect, how do I update this? Welcome Offer Promotion How do I update my account details?