Clearing cache on my device Clearing your cache can help resolve loading or formatting issues on websites and apps. Choose your device below for step-by-step instructions. Desktop / Browsers Google Chrome Open Chrome. Click the three dots in the upper-right corner. Select More tools → Clear browsing data. Choose a time range (e.g. “All time”). Check Cached images and files. Click Clear data. Mozilla Firefox Open Firefox. Click the menu (three lines) in the top-right. Select Settings. Go to Privacy & Security. Click Clear Data under Cookies and Site Data. Check Cached Web Content and click Clear. Safari (Desktop) Open Safari. Click Safari → Preferences. Open Advanced and enable Develop menu. Click Develop → Empty Caches. You can also clear history via History → Clear History. iOS Devices Safari Open Settings. Tap Apps → Safari. Tap Clear History and Website Data. Confirm. Chrome (iOS) Open Chrome. Tap the three dots. Select History → Delete Browsing Data. Choose Browsing data. Select cached images and files. Tap Delete data. Android Devices Chrome (Android) Open Chrome. Tap the three dots. Select History → Clear browsing data. Choose a time range. Check cached images and files. Tap Clear data. Samsung Internet Open Samsung Internet. Tap the menu. Select Settings → Personal browsing data. Tap Delete browsing data. Check cached images and files. Tap Delete data. If you need any further assistance, please see our contact details here.