Affordability Questionnaire If you find that you’re unable to place casino or sports bets and see the message: "Action required We still need to know more about your affordability, you will not be able to wager until you have completed our short questionnaire." This means a restriction has been applied to your account by our Player Protection Team. Click the 'Start questionnaire' button at the bottom of the message and answer a short series of questions related to your affordability and safe gambling.You will not be able to wager until this questionnaire has been completed.FAQs What is the Affordability Questionnaire? The Affordability Questionnaire is a short set of questions we ask to better understand your personal circumstances, including income, expenses, and your comfort level with gambling. Why am I being asked for affordability information? We ask for affordability information to help ensure your gambling remains safe, responsible, and affordable. Your responses may be used to adjust your spend controls to support sustainable play. What if I don't want to provide the information requested Completing the questionnaire is required to continue wagering. You don't have to provide the information, however your account will have restrictions until it’s completed. Can I choose not to complete the questionnaire and withdraw my balance? Yes, you can still log in and withdraw any available balance without completing the questionnaire. However, wagering will remain restricted until the questionnaire is submitted and reviewed. What do you do with my affordability information? Your information is reviewed by our internal Player Protection team only. It is used solely to assess your affordability and help ensure your gambling activity remains safe, responsible, and sustainable. Based on your responses, we may adjust your spend controls to better support affordable play that aligns with your personal circumstances. These measures are part of our commitment to promoting safer gambling and helping you stay in control. What if I don't have time to complete the questionnaire right away? That’s absolutely fine. You can complete it at your own pace. If you start but don’t finish, the restrictions on wagering will remain in place until it’s completed. Your progress will be saved for 5 days, after which you’ll need to start over. How long do I have to complete the questionnaire? There’s no strict deadline - however your account will have restrictions on wagering until the affordability questionnaire is completed. If you begin the questionnaire, your responses are saved for 5 days so you can pick up where you left off. After that you'll need to start over What happens if I close the questionnaire down without finishing? Your progress will be saved for 5 days. You can return and pick up where you left off during that time. After 5 days, your responses will be cleared and you’ll need to start again and can click the ‘Action Required’ banner at the top of your screen to go to the questionnaire. What happens after I have completed the questionnaire? Once you’ve submitted your responses, your restrictions on wagering will be lifted. Your answers are then reviewed by our team and you will be notified by email with any updates on your account. If anything further is needed, a member of the team will be in touch. Can I play again straight away once I've completed the questionnaire? Yes. As soon as the questionnaire is submitted, your ability to play will be restored. Your responses will then be reviewed by our team. If any further information is required, a member of the team will get in touch with you directly. What if I make a mistake when filling out the questionnaire? Before submitting your questionnaire, you’ll have the chance to review and edit your answers. If anything changes after submission, or if you realise you made an error, please contact our Customer Support team. They’ll ensure the Player Protection team receives the correct and updated information. I completed the questionnaire - why has my account been restricted again? There are a few reasons this might happen - for example, if we need to clarify something in your answers or your account activity has changed. Will completing the questionnaire affect my credit score or financial records? No, completing the questionnaire has no impact on your credit score or financial records. We don’t run credit checks, and the information you provide stays confidential within our Player Protection team. Is the questionnaire a credit check or affordability check with a third party? No. The questionnaire is internal and based entirely on the information you choose to share. We do not run external checks or share your details with any third-party organisations. Can I see or get a copy of the information I submitted? If you'd like a copy of your submitted questionnaire, please contact our Customer Support team, and they’ll be happy to help. Why are you asking about my finances—can’t I decide that for myself? We absolutely respect your autonomy. The questionnaire is part of our commitment to Safer gambling. It helps us ensure that gambling remains safe and appropriate for every member. I’ve completed the questionnaire before—why am I being asked again? In some cases, we may need updated information, especially if there have been changes in your account activity or if a certain amount of time has passed since your last submission. This helps us ensure that your current spend limits remain appropriate and aligned with your most recent circumstances. By keeping this information up to date, we can better support you in playing safely and within your means. If you need any further assistance, please see our contact details here. 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