Why is my account closed? If your account has been closed unexpectedly, please check whether you’ve received an email from us concerning your account details. In most situations, we’ll have contacted you to explain why your account is closed. Verification As a licensed operator of real-money games we need to make sure the details on your account are correct, in accordance with know your customer (KYC) regulations. If these initial checks have failed, your account may be suspended. Responsible gambling If you’ve had an account closed due to responsible gambling or self-exclusion, any new accounts created may automatically be suspended. If you need any further assistance, please see our contact details here. Related articles Contact us How do I reopen my account? Can I reopen an account after a self-exclusion? What are Spending Controls? I've forgotten my login details