My name has changed, how do I update this? My name has changed, how do I update this? For security purposes, name changes can’t be updated by an account holder. If you’ve recently married, changed your name by deed poll or via other legal procedures, we’ll need to verify and update your details by seeing proof of the change. For details on how to send documents to us, click here. If you need any further assistance, please see our contact details here. Related articles Contact us How do I update my account details? What documents can I use to verify my bank details? My payment method has changed, how do I update this? How do I verify my account?