What's a self-exclusion? What's a self-exclusion? On request, we will suspend access to your account (by way of self-exclusion) for a minimum period of six months and up to five years, during which time it will not be possible for this account, or any within our network, to be accessed by you for any reason. Any balance on your account(s) will be transferred to your last known payment method, or any other third-party payment method we make available. If you would like to set a self-exclusion on your account and within our network, please click here. If you need any further assistance, please see our contact details here. Related articles How do I set a self-exclusion? What happens to my account after I've set a self-exclusion? Can I reopen an account after a self-exclusion? What's a cool-off period? What are Spending Controls?