Can I reopen an account after a self-exclusion?

Any customer accounts within our network that are suspended due to a self-exclusion cannot be reopened for any reason until the self-exclusion time period has expired. Upon expiry of the self-exclusion period, you may request to reopen a suspended account by contacting us with the relevant details.

You can notify us of your intention to return to gambling by phone (call the Player Protection Team on 0808 196 7705)/email or live chat by clicking the chat button.

The Self-Exclusion Reactivation procedure can only be completed by phone with a member of our Player Protection Team. Any attempts to complete the Self Exclusion Reactivation process by email or live chat, will not be accepted.

Any request to reopen an account previously closed due to self-exclusion will be subject to our approval and a 24-hour review period.

You may withdraw your request to re-open your Account at any time during the 24-hour review period.