If you've tried to make a deposit and the funds are not showing on your balance, please refresh the page.
This allows the display to update to show the most recent total. Please don't reattempt a deposit until you've tried refreshing, just in case they both go through.
If your payment method has previously been registered on another account, you won't be able to reuse it. Should you believe this to be the case, please contact customer support.
If a deposit fails and our systems are not responsible, you'll get a message stating 'Your payment provider is unable to authorize your deposit'. It's worth double-checking your connection and your bank card's CV2 number before giving it another try.
For advice on deposit problems for each payment method, please read on.
Debit card deposits
Check the card details you’ve entered are correct and up to date. Has your card recently been updated or replaced? If so, you may have a new security number (CV2) and expiry date. Your security number is the last three digits on the signature strip on the back of your card.
If it's just the expiry date that's changed, you can update it via > My account > Deposit.
We can only accept deposits from cards issued in the United Kingdom. If you’re attempting to deposit from a card issued elsewhere, or you’re currently outside the UK, you won’t be able to make a deposit.
If your deposit attempts continue to be declined and you’re certain your card details are correct, please contact your card issuer or bank. The deposit may be declined for security reasons or you may have insufficient funds available.
Some providers may apply a temporary security block on your card if your recent transaction activity is outside your usual spending pattern. Your bank may ask you to confirm the recent purchases made on your card before removing the block.
If you need assistance, please click here to see our contact details.