Banking

Deposits

• Popular Deposit Questions
• Stored Credentials

Withdrawals

• How long will my withdrawal take?
• Popular Withdrawal Questions
• Net Deposits & Closed Loop System

Payment Methods

• Payment methods
• How do I add a new payment method?
• When can I change my payment method?
• I've not been able to register a payment method, what should I do?
• How do I update my payment details?
• Can you remove my payment details?

Payment Issues

• Why is my deposit not showing on my account?
• Why can't I deposit?
• I’m not sure if I made the deposits in question. What should I do?
• Why can't I make a withdrawal?
• Why haven't I received my withdrawal?
• Why did my withdrawal fail?

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General

• How will my stored card details be used?
• How long will card details be stored?
• Can I use a payment method in someone else's name?
• Fraudulent activity