Responsible Gambling

Staying in Control

• Casino Product Block
• What's available to you
• Keeping track of your spend
• Talk to professionally trained staff
• Knowing your limits
• Self-assessment questions

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Self Exclusion

• What's a self-exclusion?
• How do I set a self-exclusion?
• Can I reopen an account after a self-exclusion?
• What happens to my account after I've set a self-exclusion?
• What sites are covered by a self-exclusion?
• What would happen if I breach a self-exclusion?

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Spending Controls

• What are Spending Controls?
• I don’t want a spending limit... can it be removed?
• Who sets the spending controls?
• How does the spending controls work?
• Who are the Player Protection team?
• I cannot get through to the player protection team...

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Deposit Limits

• How do I set a deposit limit?
• What does a deposit limit do?
• How long does a deposit limit last?
• Can I combine deposit limits?
• How do I change my deposit limit?
• What happens if I change the frequency of my deposit limit?

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Cool-Off Period

• What's a cool-off period?
• How long can I set a cool-off for?
• How do I set a cool-off?
• How do I keep track of when the cool-off ends?
• What happens at the end of the cool-off?
• What should I do if I want a longer break?

GAMSTOP

• What is GAMSTOP?
• How do I sign up to GAMSTOP?
• Will GAMSTOP close accounts I already have or just new ones?
• Does this replace the normal self-exclusion option on a gambling site?
• How long is the self-exclusion for?
• Can I reopen an account once it’s self-excluded via GAMSTOP?

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